How Do I Get a Replacement Assurance Wireless Phone?

Assurance Wireless is a government-supported program that provides free cell phones and monthly minutes to eligible low-income individuals. If you are an Assurance Wireless customer and your phone is lost, stolen, or damaged, you may be wondering how to get a replacement phone. In this article, we will guide you through the process of getting a replacement Assurance Wireless phone.

Section 1: Determine Eligibility for a Replacement Phone

Before you can get a replacement Assurance Wireless phone, you need to determine if you are eligible for one. Assurance Wireless provides one free phone per customer, and replacement phones are only available under certain circumstances. If your phone is lost, stolen, or damaged beyond repair, you may be eligible for a replacement phone.

To qualify for a replacement phone, you must meet the following criteria:

– Your account must be active and in good standing.
– You must have reported the loss or damage of your phone within 60 days of the incident.
– You must pay a $5 shipping fee for the replacement phone.

If you meet these criteria, you can proceed with the process of getting a replacement Assurance Wireless phone.

Section 2: Contact Assurance Wireless Customer Service

The first step in getting a replacement Assurance Wireless phone is to contact customer service. You can reach Assurance Wireless customer service by phone at 1-888-321-5880 or by email at customerservice@assurancewireless.com. When you contact customer service, be prepared to provide your name, phone number, and account information.

Explain to the customer service representative that your phone is lost, stolen, or damaged and that you need a replacement phone. The representative will verify your eligibility for a replacement phone and provide you with instructions on how to proceed.

Section 3: Choose a Replacement Phone

Once you have been approved for a replacement phone, you will need to choose a new phone. Assurance Wireless offers a variety of phones to choose from, including basic flip phones and smartphones. The type of phone you choose will depend on your needs and preferences.

To choose a replacement phone, log in to your Assurance Wireless account and select the “Shop” tab. You can browse the available phones and select the one that best suits your needs. Once you have chosen a phone, add it to your cart and proceed to checkout.

Section 4: Pay the Shipping Fee and Wait for Delivery

After you have chosen a replacement phone, you will need to pay the $5 shipping fee. You can pay the fee online using a credit or debit card or by mailing a check or money order to Assurance Wireless.

Once you have paid the shipping fee, your replacement phone will be shipped to you. The delivery time will depend on your location and the availability of the phone you have chosen. You can track the status of your replacement phone by logging in to your Assurance Wireless account and selecting the “Order Status” tab.

Conclusion

Losing or damaging your Assurance Wireless phone can be frustrating, but getting a replacement phone is a straightforward process. To get a replacement phone, you need to determine your eligibility, contact customer service, choose a replacement phone, pay the shipping fee, and wait for delivery. By following these steps, you can get back to using your Assurance Wireless service in no time.